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Frequently Asked Questions
Do you offer delivery to hospital?
Due to the Covid 19 restriction, I am unable to offer this service at the time being.
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I am sorry for the inconvenience and hopefully I can offer this option again in the near future.
What are the payment options?
I accept Paypal, Credit Card and Bank transfer.
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The details for the bank transfer will be provided once you have finished with the check out. Please make sure you screenshot the receipt and email to snowbabiez.sales@gmail.com so I can track the payment easily.
What is your return policy?
Unfortunately, as the hamper is only made when order has been received, I am unable to accept return for change of mind.
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However, if the hampers became damaged during shipping, I will offer either refund or will send a new hamper out. Please feel free to contact me if this happen.
How much does shipping cost?
The shipping rate varies between each state, but will be calculated on a flat rate regardless if you are in metro or rural areas.
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Shipping cost will also depends on how big the nappy cakes are.
Which nappies brand do you use in the hamper?
For the nappies, I use Huggies Infant nappies (size 4-8kg).
The reason for choosing the size is so if the baby is born a bit big, then the nappies wont be wasted.
Can I request nappy size?
Yes, I do offer different nappy size according to your requirement.
What brand do you use for the baby item?
For most of the bodysuits, baby pants and bibs, I use the Carter brand. Occasionally I do use other brand if they offer a really cute design or a particular design that suit the themed hamper.
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However, please be assured that I took the item quality very seriously and will only use items that is soft and comfortable for the baby.
What size is the bodysuit and pants?
I use size 3-6 months for the reason that if the baby is born big, then the she/he will still be able to wear the items later on.
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If you need other sizes, please just let me know as I do offer choices for 0-3 months, 6-9 months, 9-12 months.
Can you customize to suit my theme?
Yes, I will definitely do my best to make the SnowBabiez hamper and nappy cake suit your theme for baby showers or other celebration.
Do you have gift basket for new mum?
I do not make any gift hamper ONLY for the new mum at the moment, but I can help you pick out an extra things for the new mum to add to the baby hampers. Some options would be T2 gift packs / nice hand lotion / luxury bath stuff etc. It will be tailored to your wants and budgets.
Is there a question that you couldn’t find an answer to?
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